Privacy Policy

Last updated: [10-Aug-2026]

At TheGlamTree, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, create an account, or contact us.

This policy applies to customers and visitors using our website: www.theglamtree.com.

1. Who We Are

[Store Name] is the data controller responsible for your personal information.

Business name: The Glam Tree
Website: www.theglamtree.com
Email: info@theglamtree.com


If you have any questions about how we use your personal information, please contact us using the details above.

2. Information We Collect

We may collect the following types of information when you use our website or purchase our products:

Information You Provide

When you place an order, create an account, contact us, or subscribe to marketing communications, we may collect:

  • Full name

  • Billing and delivery address

  • Email address

  • Telephone number

  • Order and purchase information

  • Account details

  • Information you provide when contacting customer support

  • Marketing preferences

Payment Information

Payments are processed through secure third-party payment providers. We generally do not store your complete payment card details on our systems.

Payment providers may collect and process payment information according to their own privacy policies and security requirements.

Information Collected Automatically

When you browse our website, certain information may be collected automatically, including:

  • IP address

  • Browser type and device information

  • Operating system

  • Pages viewed

  • Products viewed

  • Referring website

  • Approximate location

  • Website usage information

  • Cookies and similar technologies

We use this information to operate, secure, analyse, and improve our website.

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders

  • Deliver products to you

  • Process payments

  • Provide order confirmations and updates

  • Respond to customer enquiries

  • Provide customer support

  • Manage your account

  • Process returns, refunds, and exchanges

  • Improve our products, website, and services

  • Detect and prevent fraud or misuse

  • Maintain website security

  • Meet legal and regulatory obligations

  • Send marketing communications where permitted by law

  • Understand how visitors use our website

  • Personalise your shopping experience where appropriate

We will only use your information where we have a lawful basis to do so.

4. Legal Basis for Processing

Under UK data protection law, we may process your personal information based on one or more of the following legal grounds:

Contract: We need certain information to process and fulfil your order or provide services you have requested.

Legal obligation: We may need to process information to comply with legal, tax, accounting, or regulatory requirements.

Legitimate interests: We may use information where it is necessary for our legitimate business interests, provided those interests do not override your privacy rights.

Consent: Where required, we may ask for your consent before processing your information, such as for certain marketing or non-essential cookies. You can withdraw consent at any time.

5. Marketing Communications

If you choose to receive marketing communications from us, we may send you information about new products, promotions, offers, and other updates.

You can unsubscribe from marketing emails at any time by:

  • Clicking the unsubscribe link included in our marketing emails; or

  • Contacting us directly.

Unsubscribing from marketing communications will not affect essential communications relating to your orders or account.

6. Cookies

Our website uses cookies and similar technologies to provide essential functionality and improve your browsing experience.

Cookies may be used to:

  • Keep products in your shopping cart

  • Remember your preferences

  • Keep you signed in

  • Understand website traffic

  • Analyse website performance

  • Improve website functionality

  • Support advertising and marketing where applicable

Some cookies are essential for the website to function and cannot be disabled through certain cookie settings.

Where required by law, we will ask for your consent before using non-essential cookies.

You can manage cookies through your browser settings and, where available, our cookie consent tool.

7. Shopify

Our online store is powered by Shopify, which provides the e-commerce platform that allows us to sell our products and process customer orders.

Shopify may process personal information as necessary to provide its services, including supporting website functionality, checkout, payments, security, and order processing.

You can learn more about how Shopify handles personal information through Shopify’s Privacy Policy.

8. Sharing Your Information

We do not sell your personal information.

We may share relevant information with trusted service providers when necessary to operate our business and provide our services. These may include:

  • Shopify and e-commerce service providers

  • Payment processors

  • Delivery and courier companies

  • Website hosting and technology providers

  • Email and marketing service providers

  • Analytics providers

  • Fraud prevention and security services

  • Professional advisers

  • Government authorities or law enforcement where legally required

Third-party providers are only given information that is reasonably necessary for them to provide their services or meet legal requirements.

9. International Data Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is lawful and that your information receives an appropriate level of protection under applicable UK data protection laws.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we keep information depends on factors such as:

  • The purpose for which it was collected

  • Whether we need it to provide services

  • Legal, tax, and accounting requirements

  • Our legitimate business needs

  • The resolution of disputes or complaints

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

11. Your Privacy Rights

Under UK data protection law, you may have rights including:

  • Right to access: You can request a copy of the personal information we hold about you.

  • Right to rectification: You can ask us to correct inaccurate or incomplete information.

  • Right to erasure: You may request deletion of your personal information in certain circumstances.

  • Right to restrict processing: You may ask us to restrict how we use your information in certain circumstances.

  • Right to data portability: You may request certain information in a structured, commonly used, machine-readable format.

  • Right to object: You may object to certain types of processing, including direct marketing.

  • Right to withdraw consent: Where processing is based on consent, you can withdraw that consent at any time.

These rights are subject to certain legal conditions and exceptions.

To exercise your rights, contact us at [Customer Support Email].

12. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

You should also take reasonable steps to protect your account information, including keeping your passwords confidential.

13. Children's Privacy

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

14. Third-Party Websites

Our website may contain links to third-party websites, services, or social media platforms.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or legal requirements.

When we make changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have questions about this Privacy Policy, how we use your personal information, or your privacy rights, please contact us:

TheGlamTree
Email: Info@thrglamtree.com
Website: www.theglamtree.com

17. Complaints

If you are unhappy with how we have handled your personal information, please contact us first so that we can investigate and try to resolve your concern.

You also have the right to make a complaint to the UK's data protection regulator, the

Information Commissioner's Office (ICO).

You can find information about making a data protection complaint through the ICO website.