Last updated: 10-Aug-2026
We aim to process and dispatch all orders within 3-5 working days. Once your order has been processed, you will receive confirmation that your order is on its way.
Delivery times may vary depending on your location. We currently offer delivery across the UK using trusted delivery partners.
Please ensure that your delivery address is correct when placing your order. Glamtree cannot be held responsible for delays or delivery issues caused by incorrect or incomplete address details.
Returns
We want you to be happy with your Glamtree purchase. If you are not completely satisfied with an item, you may contact us to request a return within 3 days after delivery.
To be eligible for a return, items should be:
- Unworn and unused
- In their original condition
- Returned with original tags and packaging where applicable
- Free from stains, makeup, perfume, damage or other signs of use
Please contact our customer service team at glamtree.shop@gmail.com before sending any item back. We will provide you with the appropriate return instructions.
Refunds
Once your returned item has been received and inspected, we will confirm whether your refund is approved. Approved refunds will be issued to your original payment method.
Please note that delivery charges may not be refundable where permitted by applicable UK consumer law.
Faulty or Incorrect Items
If you receive an item that is faulty, damaged or different from what you ordered, please contact us as soon as possible with your order details and photographs where appropriate. We will assess the issue and arrange an appropriate solution in accordance with your legal rights.
Contact Us
For any questions regarding shipping or returns, please contact the Glamtree customer service team through the contact details provided on our website.
Glamtree is committed to providing a straightforward and positive shopping experience for every customer.
Email: Glamtree.shop@gmail.com